Return Policy

At BridalShowerFavors.com, our goal is to offer the finest quality personalized gifts and favors. Customer Satisfaction is our number one concern. That's why we guarantee most of our products to be 100% Free from defects and workmanship (does not include glassware and ceramics, see below)!

If you are not completely satisfied with your products, you may return them within 14 days for a refund (less the shipping cost both ways).  All items must be returned in their original condition (including their original boxes or packaging). Partial returns are not accepted, you must return the full quantity of the item ordered.  Returns are subject to a 10% restocking fee, which is deducted from the refund amount.  After 14 days, we will not accept any returns.

You must request an RMA number for all returns and claims. This RMA number must be clearly written on the outside of the box you are returning! If no RMA number is printed on the box, the package will be refused! To obtain an RMA number and report any claims, please contact us by email. You will be given an RMA number and further instructions on how to return your items.

All orders containing engraved or personalized items (including personalized tags and stickers/labels) are nonrefundable!  Take special care when reviewing your order.  Check your spelling, dates and names carefully.  We are not responsible for any spelling errors on your part!

 

 

Damaged Items

Time is of the essence: Upon receipt of goods, any chips, broken items or discrepancies must be reported within 48 hours. Claims will not be honored after this period!

RMA Number

You must request an RMA number for all returns and claims.  This RMA number must be clearly written on the outside of the box you are returning! If no RMA number is printed on the box, the package will be refused!

To obtain an RMA number and report any claims, email us. You will be given an RMA number and further instructions on how to return your items.

Glassware & Ceramics

Due to the nature of the Glass and Ceramic production process, slight variations and small imperfections are not considered flaws. Variation in materials, production equipment and firing temperature may result in variations in size shape, glaze color, etc. These conditions are within acceptable industry standards.